Arizona Biltmore, A Waldorf Astoria Resort

All I can say is you get what you pay for! I've done my share of traveling but this has to be one of the nicest places I've ever had the privilege of staying. Everything and I mean everything was near perfect! The staff, any staff member I encountered me feel like I was the only person there. The room was beautiful next to one of their 7 pools. If you remember this post and you are lucky enough to have access please, please visit the citrus room! I can't give enough praise to the folks that work there. They made the experience all worth it!! Now the price is steep but after just our first day there my lady says we're coming back and she's right! Pay the money if you can afford it, go there get pampered and have an amazing time like I did.

The hotel itself is great. We loved our room, the pools, the grounds, the restaurants. The HUGE negative of this property is the Citrus Club. Do not sign up for that over priced, glorified airport lounge. Its essentially a big room with a snack bar, the small amount of ACTUAL food is plain and reused throughout the day, the bar is not even a bar but a little drink cart with only a small selection of cocktail recipes and, I'll admit some good wine selections but you'll never drink enough to make the Citrus Club price even remotely worth it. Do not waste your time and money. Go enjoy the resort!

My son planned to make his engagement proposal in the court yard garden near the cottages in this hotel. Many details were communicated to the staff at the Arizona Biltmore and all details were executed beautifully. We had staff follow up with us beforehand to make sure we were satisfied with the plans for the day. The cottages we stayed in were beautiful and my husband and I took advantage of the pools, the workout center and Spire bar. The decorations for Christmas were impressive, highlighting the beautiful architecture of the hotel. In this time of service staff shortages, this hotel has found many willing and wonderful people to make this hotel special. Thank you to everyone who had their hand in such a special occasion in our family’s life. A lovely yet brief get away from the Ohio winter. I hope to return again soon.

I’ll keep it brief! First time here! It did not quite meet our expectations but once we brought our concerns to manager Doug he immediately stepped up and did right by us! Doug you went above and beyond and we recognized that! And in top of that was super service by sever Bill! Both of these employees understand customer service! Gorgeous views, historic hotel… cant go wrong. A big thank you to you two gentlemen!

Lovely, great location! We hosted our son and daughter-in-law’s wedding rehearsal dinner here. The staff is friendly and accommodating. The food is top notch and the presentation is beautiful. We did not overnight as guests, but friends and family were very pleased with the accommodations.

Really great hotel, wonderful pools, gardens, layout, quite a unique place. Comfortable well equipped rooms and great staff. I was on a business trip so cost was not an issue, but drinks and food were on the steep side. I would consider bringing my family here for a long weekend break for sure!

History of this hotel is enchanting… grounds are kept immaculate, service at the restaurant was top notch and our room was luxurious and clean. But when you are “paying for it” I expect that all members of the hotel staff from check in to check out, to be smiling!! and courteous and it’s just not the exceptional customer service experience we had with the hotel staff. Our Terra Luna Spa experience was good, but the Sol garden was very disappointing. Came early to enjoy the grounds but it only had a cold plunge and hot plunge (that was just a hot tub without jets). They had a salt room but by appointment only, so thankfully we didn’t purchase a day pass to sit in a comfy lawn chair next to the tennis courts. Overall it was a great nite away but a one and done experience.

Best customer service from every single employee! Felt like royalty during our stay! Staff went above and beyond! Can’t wait to come back again! Made our 10 year anniversary so special! So grateful! The Arizona Biltmore is a treasure! Loved the tour what an VIP experience!! Just a very rare and special place!!