Hilton Phoenix Tapatio Cliffs Resort

The room was spacious, the beds were comfortable, and there are plenty of pools. It was also fairly clean. The shuttle service around the property was nice. There were also many downsides. We had no control over the a/c in our room, it was a bit warm for us. The wifi didn’t work. The hotel is fairly dated. We were hoping for a relaxing romantic trip but the place was packed. It doesn’t look as nice in person as it did in the pictures.

The Hilton Phoenix Tapatio Cliffs Resort is… unusual. To stay here, it’s best to be a mountain goat. The property is very spread out and hilly so everywhere you go is either uphill or downhill. If you’re a hiker, this is your place. They have 3 pools: 1 small, 1 okay and their main pool which is very nice. The main pool is the primary reason to stay here. There are water features and a water slide that appeared to be unavailable unless you request its use. Bar and food service is available with mist seating. The rooms are quite dated and, in our case, too small for two queen beds. We literally had to turn sideways to get around one of the beds and into the hallway. I cut my toe on the frame of that bed. If you need a microwave, you must request it. It wasn’t standard in our room. My biggest complaint here is the commonplace practice of charging for things many places offer complimentary, if available. Our early check-in was $75. Our room was FAR away from more useful areas of the resort requiring driving rather than hiking uphill and down in 100+ degree temperatures. If we wanted our room more conveniently located, it would be an additional $50+ PER DAY! So, they offer a reasonable rate initially and up charge from there. Since we were there primarily for business, we didn’t want to charge the company for lots of upgrades. Overall, the experience here was pleasant. As long as you’re okay with plenty of optional charges and hiking everywhere, this is a decent place to stay.

All the staff was so great! The rooms are old, and the resort is a little run down. Overall it was fine. There is a great little hike right across the street from the resort. It was too cold to go in the pools but they looked clean and nice! It's not super close to anything.

I rated this with one star because we needed to climb three flights of stairs (that were insufficiently lit at night) to reach our room with heavy luggage. This information was not shared at check in with us, and there were obviously other rooms available at the resort. The facilities are very dated on the inside and outside. The room was clean inside. There are loud heating units; however, the temperature was comfortable and easily adjustable. The golf course was well kept and enjoyable for my husband. We watched an employee of the resort using a car alarm to locate his vehicle while the noise sounded off in the early morning. After being asked to turn it off, he offered a hand gesture and immediately turned it on again before stopping it for good. We heard an identical horn for 12 minutes in the middle of the night before but can't be certain it was the employee. All in all, we would not stay again but may come back for the adjacent golf course. I hope the hotel can communicate better with guests about the accessibility issues of the rooms and broken elevators so they understand what is required to reach them---or provide proper assistance in transporting luggage up the staircases to avoid injuries to guests.

The pictures are great marketing, but they are old. I feel like I went to visit my great-grandmother in 1975. The room is visibly clean, but it does not FEEL clean. This property is dated. I felt as if I paid $300 to hang with the local junkies. The front desk erratically gave instruction that resulted in walking around the property with my luggage ( on the mountain that the property is on) for 30 minutes looking for my room. The lighting and signage are horrible. Asked a ground worker and was told to go right. There were 4 rights for me to choose!!!! Someone inside the lobby saw me lost and came to help. I did not feel comfortable climbing under the sheets and sleeping in bed. So I wrapped myself up in my travel throw and as soon as the sun came up I got as far away from this place as possible. I am a Hilton diamond member, but this hotel is not a good look.

Hard to leave a negative review so I will stay neutral. I will start off by saying that our stay was totally fine-hotel staff was very helpful and friendly. We paid for a suite with mountain views and boy, the view was beautiful! We were in and out of the resort our entire 3 days so I can't even speak for the rest of the resort as we didn't visit. Only downsides--- We were given our room and upon opening the door we immediately called the front desk and asked for a different room because we were sent to a room that smelled horribly of cigarette smoke. As far as I knew I booked for non smoking room. Hotel staffed saved us the walk down and drove us up our new room keys for the next building over. This room was better however just know the rooms are very outdated. Pictures online vs in person were a let down-no elevators so we had to pull luggage upstairs. We found that we had to run the water in shower for a solid 5-7 mins before we got hot water. Lastly, the resort is in North Phoenix so if you plan to drive into Phoenix, Scottsdale or any of surrounding areas, plan at least a 45 minute drive. After a quick Google search we found that the resort was built in 1982. It's old. It needs some love, some renovation in the rooms. Otherwise our stay was fine.

Finding parking within the hotel is difficult but not impossible, but the super narrow roads are definitely a little intimidating. The room itself was pretty disappointing. Broken window shades, shower curtain with blood on it, some sort of bug eggs in the bathroom. The roof leaked at around 9:30 PM, soaked the bed and the floor. Thankfully they had another open room and the guy who helped us move there was absolutely lovely, very kind. The second room was cleaner so that’s a plus. Got charged an extra fee that nobody explained would occur, when I called and asked about it I got told it was for free golf… we stayed there for a military event and didn’t golf. So I wish they would have told me that ahead of time, instead of randomly seeing a separate charge from the room and the initial deposit. It was fine for just staying the night due to the military event, but I don’t think I’d recommend it or stay again.

First off, every person we encountered was very nice and tried to help. The young man at the check in desk was very helpful and understood our time constraints on getting us a room quickly. We arrived at the resort at approx 2:30 pm and needed to leave for a weeding at approx 3:30. He told us a room was not ready but he was very empathetic. The resort was at 97-98% capacity and they just did not have near enough staff to handle the load. Only 2 people working the check in desk while a line continued to get longer by the minute. It’s a very large property and when we returned from the wedding at midnight we requested shuttle service to our room which was on the hill. No carts or drivers were available. After approx 30 minutes we found someone and they said they were on their 13th hour and just understaffed. Finally, the shower did not work in our room. The lever you need to pull up to get the water out of the shower head was broken not allowing us to shower prior to our flight home. We notified the front desk via the text system and they said they would get it repaired however we did not have time to wait for the repairman as it was 10:15 and checkout was clearly at 11:00. We requested a late checkout but were told a later time would not be available. . The gal at the front desk was apologetic for the shower which we appreciated. Again, everyone was very nice but it just was not the best stay for us.