Topgolf Swing Suite at Grand Hyatt San Antonio River Walk

UPDATE: I did reach out to the email address they provided and no one responded; seems like they are just trying to make it look like they care about poor experiences but actually will not take the time and effort to address anything. We had an open table reservation at this Top Golf Swing Suite and had previously visited the Top Golf Swing Suite in Austin (which notably is $65/hour and a private room vs this location’s $80/hour charge). They incorrectly marked us in open table as a no show, which I am having to deal with. The service was pretty awful. I personally had to walk to the bar more than once to ask to place an order. But the worst part was that after essentially having no service, they charged us a 20% “large party service charge” that we attempted to dispute (with a very rude manager who personally was assigned to take care of us). His explanation was that this was standard for the Swing Suite, however that was never shared with us when making the reservation or when we arrived. The menu did state that there would automatically by 18% gratuity added but there was NO communication of this additional 20% “large party service charge”. The experience and the service barely warranted the automatic 18% and the fact that I essentially served myself from the bar, the additional 20% is ludicrous. Since they also apply the automatic 18% on top of the $80/hour top golf fee AND food/beverage, we paid about as much for service fees as we did for everything else. Absolutely ridiculous. Strongly advise NOT booking this. There are better locations that do not have these absurd fees.

Always a good time!